Return & Refund Policy
Effective Date: May 26, 2026
Return Window
You have 30 calendar days from the date you receive your item to request a return. Requests submitted after this period will not be accepted.
Eligibility Conditions for Returns
To be eligible for a return, your item must meet all of the following conditions:
The item must be unused and unworn.
The item must be in original condition (no stains, odors, damage, or alterations).
The item must be in its original packaging, including all original tags, labels, and accessories.
A valid proof of purchase (order confirmation email or receipt) must be provided.
Non-Returnable Items
The following types of items are not eligible for return:
Intimate apparel, swimwear, or undergarments (for hygiene reasons)
Custom or personalized products
Gift cards
Final sale or clearance items (clearly marked at the time of purchase)
Items damaged due to misuse, improper handling, or failure to follow care instructions
Return Process
To initiate a return, please follow these steps:
Step 1: Contact our customer service team at info@eddiebauerr.sbs or call +1 (562) 708-6215 to request a return authorization.
Step 2: Provide your order number and the reason for the return. We will send you a return shipping label and detailed return instructions via email.
Step 3: Pack the item securely in its original packaging, including all tags and accessories.
Step 4: Affix the provided return shipping label to the outside of the package and drop it off at the designated carrier location.
Important: Items sent back to us without first obtaining a return authorization will not be accepted.
Return Shipping Address
Please return all eligible items to the following address:
Attn: Returns Department
1546 Camden Ave Apt 301
Los Angeles, CA 90025
United States
Return Shipping Cost
We offer free return shipping for all eligible return requests within the 30-day return window. A prepaid return shipping label will be provided upon return authorization. No restocking fees apply to any returns.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 1–2 business days.
Refund Method and Timeline
After your refund is processed, the refund amount will be credited back to your original payment method (the same credit card or PayPal account used for the original purchase). Please note that depending on your financial institution, it may take an additional 7–10 business days for the refund to appear in your account.
| Step | Timeline |
| Return item received and inspected | Within 3–5 business days of delivery to our return address |
| Refund processed | 1–2 business days after inspection |
| Refund visible in your account | Additional 7–10 business days (depending on your bank or payment processor) |
Partial Refunds
A partial refund (or no refund) may be issued in the following circumstances:
The item shows signs of use, wear, or damage beyond normal inspection
The item is returned without original tags or packaging
The return is requested more than 30 calendar days after delivery
In such cases, we will notify you via email explaining the reason for the partial refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@eddiebauerr.sbs within 7 calendar days of delivery. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will arrange for a replacement or a full refund at no additional cost to you, including any return shipping fees.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow our standard return process to return the original item. Once your return is accepted and the refund is processed, you may place a new order for the desired item. We do not offer direct exchanges at this time.
Contact Us
For any return or refund inquiries, please contact us:
Email: info@eddiebauerr.sbs
Phone: +1 (562) 708-6215
Service Hours: Monday–Friday, 9:00 AM to 6:00 PM (Pacific Time)